Hello, and thank you for reviewing my profile.
I'm Candle, a seasoned virtual assistant with 17 years of experience in executive support, operations management, customer service, and accounts administration. My background includes 7 years in the corporate sector with one of the Philippines' leading financial companies, followed by 10 years of successful remote work supporting clients globally.
I hold a Bachelor of Arts in Psychology (2009), which gives me unique insight into client relations, communication, and workplace dynamics.
Executive/Personal Assistant
I help executives maximize productivity by managing their professional and personal lives:
*Email and calendar management
*Meeting scheduling and coordination
*Document preparation (reports, presentations, forms)
*Research and vendor liaison
*Personal tasks: shopping, meal planning, gift ordering, event planning, appointments, reservations, and household management
Operations Assistant
I build and maintain operational foundations that drive business efficiency:
*Documenting and optimizing Standard Operating Procedures (SOPs)
*Invoice and receipt creation
*Client coordination for timely payments
*Light bookkeeping support
Accounts Assistant
I ensure financial accuracy and smooth cash flow management:
*Processing invoices, receipts, expenses, and payments
*Preparing progress claim invoices and liaising with clients, brokers, and lenders
*Recording payments and following up on outstanding receivables
*Organizing financial and administrative records
*Providing responsive customer service for billing inquiries
Tools: Xero
Customer Support Specialist
I deliver exceptional customer experiences through:
*New customer onboarding
*Email-based inquiry resolution
*Issue escalation and cross-departmental coordination
*Customer reporting and analytics
I'd welcome the opportunity to discuss how my experience can support your needs. Please feel free to schedule an interview—I look forward to collaborating with you!
