U.S. Dental Insurance and Customer Operations professional with 3+ years of BPO experience. Specialized in insurance verification, claims analysis, benefits interpretation, and escalation management with expertise in PPO/HMO structures, frequency limits, downgrades, pre-authorizations, and adjudication processes.
Former Cigna Dental SME recognized for KPI performance, service excellence, CRM proficiency, and HIPAA-compliant operations.
Verified
