I am an experienced customer operations professional with a strong background in UK pension administration, mortgage sales support, and customer service in regulated environments. Currently, I work as a UK Pension Administrator at Willis Towers Watson, handling high volumes of pension enquiries, Ill health retirement quotations, processing retirements, transfers, and benefit calculations with high accuracy and efficiency while ensuring full compliance with pension legislation and SLA targets.
Previously, I have supported customers through the mortgage sales journey and worked in customer support roles handling sales and service issues for telecom and travel industries. I am detail-oriented, a fast learner, and committed to delivering excellent customer service while maintaining accuracy and meeting performance goals.
I am fast learner, creative and passionate. I believe in completing my task and prioritizing customer or first chat resolution which means I should resolve the concern on first interaction. That’s why it is important to have an excellent customer service that go above the expectation of the customer. I am eager to learn new things, eager to get a feedback on my performance so I can improve my skills. I have a positive attitude which is important in all aspect at work.
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