With over one year of experience as a Customer Service Representative in the BPO industry, I possess a strong skillset ideal for data entry and cold calling roles. I am a highly accurate and efficient typist and proficient in the use of Microsoft Office Suite and various data entry software. My communication skills are excellent, both written and verbal, and I have a proven ability to actively listen and understand customer needs. In my previous role, I consistently exceeded target goals for customer satisfaction and resolution rates. I am also detail-oriented, organized, and a quick learner, with a strong ability to adapt to new challenges and maintain a positive attitude.
