Customer Service Associate - Concentrix
April 2022 - December 2023
• Assisting client from US about their debit cards status, checking accounts as well as savings account.
• Performing KYC (Know your Customer / Client.
• Provides their transaction history from oldest to latest one.
• Process reporting their cards as lost or stolen and changing its status.
• Process ordering a checks and debit cards as well as delta
SkyMiles debit cards.
• Keeping their online banking working.
• Reseting their credential of their online banking.
Collection Specialist - Concentrix
April 2021 - January 2022
• Assisting client from the us regarding to their loan account.
• Performing KYC ( Know your customer / client)
• Collecting payments over the phone.
• Processing their paymemts over the phone.
• Keeping their informations up to date.
. Calling them to let them know that they already due.
• Helping them what will do if they cannot process their payment.
• Providing options to process their payment.
