Hi! I’m Gia Amaquin, a reliable BPO professional with over 5 years of experience in customer service, sales, technical support, and subject matter expertise (SME). I’ve worked with established BPO companies such as VXI Holdings and Sutherland Global, handling multiple accounts and responsibilities in high-volume environments.
I started my career as a working student, which helped me develop strong time management skills, discipline, and a solid work ethic. I later grew within the BPO industry, earning multiple role transitions and promotions, including Subject Matter Expert, where I supported agents, handled escalations, ensured quality standards, and helped improve team performance.
My experience includes:
Customer Service & Technical Support
Sales, Upselling & Closing
Subject Matter Expert (SME) Support
Escalation Handling & QA Support
CRM & Call Handling Tools
Strong English Communication
I am highly adaptable, dependable, and remote-work ready. I work well independently, follow processes carefully, and consistently deliver quality results. I am currently seeking a long-term work-from-home opportunity where I can contribute my skills and grow with a stable team.
If you’re looking for someone with proven BPO experience, strong communication skills, and a professional mindset, I’d be happy to work with you.
