Hello there! Thank you for checking out my profile. If you can see no VA experience yet, that is because this is my first time trying to apply in VA after 11 years working in BPO in different campaigns onsite as a Customer Service Specialist.
I began my career in the BPO sector, where I developed a strong foundation in customer service. My experience spans multiple industries, including telecommunications for Sprint account, managing Airbnb accounts for Hosts and guest. Retail specialist for Target store, and even a fraud analyst for a SunTrust bank in America. These experiences have equipped me with a versatile skill set and a deep understanding of client needs that are helpful for VA industry.
With six years of dedicated experience in Airbnb customer service, I specialize in delivering exceptional phone-based support to both Hosts and Guests.
My role involves addressing a wide range of inquiries, from
*Account set-up
*Booking assistance
*Managing calendars and pricing
* Policy clarifications
*Troubleshooting for accounts
* Filing damage or refund claims
*Resolving conflict resolution, while ensuring a seamless experience for all users.
I am now seeking opportunities that allow me to leverage my diverse experience in a challenging and growth oriented environment. My multifaceted background enables me to bring a unique perspective and a comprehensive skill set to any role, ensuring value addition and success.
