I am a certified Healthcare Virtual Assistant with three years of experience handling healthcare accounts in call centers. I have acquired extensive knowledge and skills in providing top-notch customer service and handling admin and billing tasks in the healthcare industry.
Before venturing into freelancing, I underwent a comprehensive two-month training as a Healthcare Virtual Assistant. Since then, I have worked remotely as an HVA, assisting healthcare providers and patients with various healthcare-related tasks.
Here is a brief overview of my work experience:
• Facilitating medication refills under a home delivery pharmacy.
• Working as a customer care executive for a US-based health insurance company, where I provided medical benefits information and assistance with medical claims
• Collaborating with a team in processing medical prior-authorizations
• Ensuring compliance with HIPAA standards regarding emails and forwarding
documents to requesting providers and patients.
• Entering payments from patients and insurance-paid claims into the EHR
• Following up on pending, underpaid, and incorrect claims with insurance companies
• Submitting claim reconsideration
• Conducting insurance verification
• Utilizing insurance portals/websites, such as Availity, Evernorth, Allied Benefits, Navinet, UHC, UMR, etc.
If you wish to know more about my qualifications and how I can contribute to your healthcare team, please send me a message to arrange an interview. I am excited to collaborate with you soon.
