A Licensed Professional Teacher, Certified Lean Six Sigma White Belt, and Certified in New Quality Analyst Training. An experienced Account Specialist with a demonstrated history of working in the financial services industry. Skilled in Quality Assurance and Mentoring, English as a Second Language (ESL), and Customer Service. Proficient with computer functions, Zoom, Skype, and Microsoft Office tools. Ability to prioritize workload, meet deadlines, and perform multiple tasks. Verbal and written communication skills in English with the ability to effectively do a presentation with information and data. Proven ability to establish and maintain excellent communication and relationships with clients. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Effectively participated in cross-team strategizing efforts to achieve optimal goals.
