Accounting Specialist Focusing on Accounts Receivable, Credit and Collection.
November 21, 2021 to Present
As an Accounting Specialist, I manage the customer ledger (including high maintenance accounts) to collect accounts receivable balances from invoiced customers by providing high quality, data driven, customer focused collections processes all while protecting their financial assets. Contact customers by email and phone calls to act in collecting overdue invoices and encouraging them for timely payments. Collaborate or escalate delinquent accounts with Team Leads, Operations Managers, and Account Managers. Negotiate and manage customer payment plans to collect it in installments. Update and maintain records in the Collections Tool and AR Monitoring file. Responsible for initiating and managing customer suspensions and reactivations. Develop and maintain strong relationships with the client & sales teams. Complete daily and ad-hoc reports. Ensure that client requests are managed within the client's system. Assist with audit and compliance participation. Responsible for investigating and resolving Customer and Sales queries in a timely manner. Support Junior Collector with complex issues. Coach and train employees where needed. Works independently, with guidance in only the most complex situations. Involved or lead internal projects. Ensure compliance with Google collections policies and procedures. Achieve and exceed month end Service Level Agreements (SLA's) & Key Performance Indicators (KPI's).
Tools:Computer System: Remote DesktopAccounting System: Oracle, CRM Software - Salesforce, Zuora, Tesorio, Monkey CRM. SAP ERP, Intacct, Escala.
File Sharing: One Drive, Dropbox, Microsoft Teams, Google Suite ( Google Drive, Google Docs, Google Sheet, Calendar)
Communication Tools: Zoom and Spokephone
Worksheet: Microsoft Excel, Word, PowerPoint, Access
October 2020 - April 2021
Credit and Control Assistant
Investigate, extend, and control credit and collection of accounts due. Dispute resolution on a timely basis. Continuously identify opportunities for process improvements. Timely credit review. Maintain customer relationships while keeping good credit controls. Ensuring good credit management balance with sales objectives. Responsible for collection activities such as sending follow–up inquiries using E-mail and phone calls, negotiating with past due accounts or invoices, and reconciliation of other hanging balances floating in the system (SAP). Monitoring customer returns, and reviews, and evaluating existing client terms and new applications. Billing of invoices and disallowed discounts to the assigned customer. Reconcile account balance with assigned customers regularly. Send monthly billing statements to customers (SOA). Releasing of block or hold orders. Reporting- Submission of month-end / weekly reports, schedules, and analyses such as – Allowance for doubtful accounts, cash discounts, Preliminary and FinalHanging Balance Reports, Unallocated Payments, Invoice Aging, Stock returnsReports, and Projected Dollar Reports. Processing – Timely processing and application of customer’s claims and entitlements.Post adjusting entries, and CMs as required by the transaction. Coordinate with Shared Service and other related parties for invoice-related concerns.
December 2017 - May 2019
Invoice to Cash Accountant
Perform collection calls and email follow-ups to the customer (Including research and resolution of short payments and deductions). Recording the list of Debit and Credit notes transmitted by the distributor. Update accounts receivable (application of payment, returns, and adjustment). Collaborate with customer service, SNO (Supply Chain), and business unit as needed to communicate delinquencies and provide resolutions. Prepare Accounts Receivable reports to Global including AR Aging report, delinquent account, provision of bad debts, write-offs, adjustment to receivable accounts, and another receivable report. Provide feedback/updates for AR-related items on the Balance Sheet Package Review (Gauss System). On the 12th day of the month, reconciliation of Bank Accounts (General Ledger and Bank statements) preparation of Bank Reconciliation report. Coordinating with the Team for the creation of entries for those book reconciling items. Matching of payments for various bank Accounts.
October 2015 - February 2017
Associate (Finance and Accounting)
Performs end-to-end Account Receivable process for assigned accounts, typically moderate to complex process structure. Ensures timely response to both internal and external communications. Ensures that all sales orders are billed according to a specified date. Ensures that all payments are posted in the system (SAP). Escalates any concerns immediately to his superiors. Prepares and investigates Accounts Receivable aging report. Provide Ad hoc reports, RCA’s recommendation is needed. Ensures accuracy and timeliness are achieved as per agreed SLA. Complies according to AR work Instructions. Adheres to monthly, quarterly, and annual reconciliation of AR activities. Adapts to any approved changes in processes as required by the business, client, or government. Buddy up with new joiners. Identifies improvement in the process and communicates to the team.
