I have over six years of experience in the BPO industry as a Customer Service Representative, where I specialized in delivering high-quality support and resolving customer concerns with care and efficiency. Ensuring customer satisfaction and creating a positive experience have always been my top priorities.
Throughout my career, I’ve handled three major accounts:
- 2 years in a Dental Healthcare account (Alorica)- Over 2 years in a Telecommunications account (AT&T)
- 2 years in a Financial Services account (PayPal)
In January 2024, I transitioned into the Virtual Assistant industry and secured my first long-term client as a Dental Virtual Assistant/Executive Assistant, where I’ve been supporting them for 1 year and 10 months.
