I am a NOC Engineer with more than four years of experience. I have gained a strong understanding of tackling VoIP issues, the SIP protocol, and the use of the Netsapiens platform. I excel at problem-solving and troubleshooting issues and can resolve issues quickly and efficiently. I have experience in dealing with both Direct and Reseller clients and provide excellent customer service. I possess excellent communication skills which allow me to effectively communicate with both technical and non-technical staff.
