I am a seasoned professional with over 7 years of dedicated experience in the Business Process Outsourcing (BPO) Industry. promoted as a senior Quality Evaluator, I honed my expertise in maintaining high standards and ensuring operational excellence within customer service environments. My strong analytical skills and commitment to quality assurance have consistently contributed to enhancing performance and delivering exceptional customer experience. Recently, I ventured into the freelance industry, I assumed the role of an account manager for a different financial account.
