Client Success Manager | 70+ B2B Clients | 90% Retention | Churn Reduction & Revenue Growth | Scaling CS & Ops

Client Success Manager with 6+ years of experience helping growth-stage and remote companies retain and grow their clients.

I currently manage 70+ B2B client accounts, maintaining ~90% retention and reducing churn by 8% through proactive engagement, structured onboarding, and customer health monitoring.

I specialize in:

- Onboarding & Customer Lifecycle Management (from Day 1 to renewal)
- Retention & Churn Reduction (identifying risks early and acting fast)
- Client Communication & Support (2-hour SLA responsiveness)
- Process & SOP Development (so your operations scale smoothly)
- Remote Team Coordination (aligning staff, clients, and workflows)

Previously, I helped scale a mentorship program from 47 to 200+ clients by building onboarding systems, dashboards, and accountability frameworks that improved engagement and delivery consistency.

I don’t just “manage clients”, I help you:
- Keep them longer
- Improve their experience
- Build systems so your team runs efficiently

Available for full-time remote work. Open to long-term partnerships.

If you need someone who can retain clients, reduce churn, and improve operations—let’s talk.