Career Objective
Dedicated Virtual Assistant with 8+ years of experience in CRM administration, client coordination, and social media management. Proven ability to adapt to new systems, resolve complex data challenges, and deliver accurate reports under tight deadlines. Seeking a part-time role as a CRM Platform Manager where I can leverage my expertise in client management, communication, data keeping, reporting, and process optimization.
Key Skills & Qualifications
-CRM & Administration: Skilled in managing client/staff data, generating reports, and coordinating across departments.
-Communication: Fluent in English (written and spoken); experienced in customer service, leadership, and executive-level correspondence.
-Problem-Solving: Resourceful, detail-oriented, and proactive in finding solutions where systems fall short.
-Team Leadership: Calm, reliable, and focused on team success; experienced in supervising and motivating staff.
Technical Skills:
-Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
-CRM and Communication Platforms (Indy, ILG, ZenDesk, MailChimp, Slack)
-Google Workspace (Docs, Sheets, Drive)
-Content Creation Tools (Adobe Photoshop, Canva, DaVinci Resolve, Unreal Engine)
Professional Experience
-Daily Press Australia / IVE Group
CRM Platform Manager & Newsletter/Social Media Manager | Apr 2019 – Present
Promoted to CRM Manager for dedication to client satisfaction and attention to detail.
Administered Indy and ILG CRM platforms, managing client and staff data.
Produced daily and ad hoc reports for executives and account managers.
Designed and distributed newsletters for clients and internal communications.
Managed social media accounts using automation and AI integration.
-ShockWave Media – Australia
Social Media Manager | Aug 2018 – Jul 2019
Created promotional content for
Facebook and Instagram.
Collaborated with graphic designers to deliver campaigns for hospitality clients.
-Proofreader Oct 2017 – Aug 2018
Reviewed and approved all designs for grammar and accuracy.
Developed proofreading guidelines for designers to ensure consistent quality.
-Convergys Philippines Services Corp. – Quezon City Team Leader | Dec 2012 – Oct 2017
Supervised a team of agents, ensuring high performance and customer satisfaction.
Identified skill gaps and implemented training strategies.
Reported performance trends and developed monthly strategies to exceed client metrics.
-Part-Time Online Work
Freelance Transcriber (
Verbit.ai, QA-World, GoTranscript) – Maintained 4.5/5 rating; consistently met strict guidelines.
Business English Consultant – Taught negotiation and cross-cultural communication to Japanese executives.
ESL Tutor – Built strong student base; praised for natural neutral accent and engaging teaching style.
Education
-University of the Philippines
Bachelor of Arts in Language and Literature | 2011
