I help small to mid-sized businesses improve their customer experience by providing reliable customer support, administrative assistance, and day-to-day virtual support.
With my background in customer service, I have experience handling customer concerns, resolving issues, managing conversations professionally, and working with performance goals such as response time, quality, and customer satisfaction.
I can support your business with:
Customer Support
• Email and chat support
• Customer inquiries and issue resolution
• Refunds, returns, order updates, and follow-ups
• Ticket management
• Customer escalation handling
• Outbound calls and customer follow-ups
Virtual Assistant Tasks
• Data entry and organization
• Research and information gathering
• Documentation and workflow updates
• Calendar/email organization
• Administrative support
Creative & AI-Assisted Support
• Simple video editing
• Basic image editing
• Social media content assistance
• Using AI tools for research, brainstorming, writing support, and productivity improvement
Tools I can work with:
• Zendesk
• Slack
• Notion
• Google Workspace
• AI productivity tools
I value clear communication, attention to detail, and creating a positive experience for customers and teams. My goal is to help business owners save time, stay organized, and provide better service to their customers.
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