I am a results-driven Virtual Assistant with over 9 years of combined experience in logistics, supply chain coordination, customer service, and administrative support. I have a proven track record of streamlining operations, managing complex schedules, and delivering accurate, timely outputs in fast-paced environments.
Core Competencies:
Logistics & Supply Chain: Order processing, import/export coordination, inventory control, shipment tracking, customs documentation
ERP Systems: SAP, Oracle, QuickBooks Online, ShipStation, Rithum, Finale Inventory, SPS Commerce, Dropnext ,Shopify (Product listing, Product researcher, Updating Profit & Loss, Computing the Cost of Goods of an Order in shopify)
Advanced Excel: VLOOKUP, Pivot Tables, complex formulas, data validation, reporting dashboards
Virtual Assistance: Calendar management, email handling, client communications, SOP creation, online research
Customer Service: Email, phone, and chat support; handling inquiries, resolving issues, and building positive client relationships
Career Highlights:
Coordinated international shipments and importation processes, ensuring timely deliveries and cost efficiency
Managed end-to-end sales order processing, from purchase orders to invoicing, across multiple ERP systems
Delivered accurate, automated reports that improved decision-making for management teams
I am adaptable, detail-oriented, and highly organized, ready to provide exceptional service and support to help your business succeed.
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