I’m a quality-focused professional with experience in BPO Quality Management, customer experience, data analysis, and AI data annotation.
I spent several years working in Quality, where I handled quality monitoring, performance analysis, root cause analysis, coaching, process improvement, reporting, and initiatives designed to improve customer experience and team performance. I’m comfortable working with scorecards, quality standards, KPIs, Excel, Power BI, and large sets of performance data.
I also have hands-on experience in AI data annotation and data analysis, including reviewing and labeling data according to detailed guidelines, checking outputs for accuracy and consistency, identifying errors, and maintaining quality across repetitive, high-volume tasks.
I’m highly detail-oriented, organized, and comfortable working independently in a remote environment. I enjoy work that involves analyzing information, finding patterns, solving quality issues, and making sure outputs meet established standards.
I’m currently open to remote opportunities in Quality Assurance, Quality Management, Customer Experience, Data Annotation, AI Data Quality, and other roles where my background in quality and data can add value.
