THE CHAT HUB (Homebased), Quezon City, NCR
Customer Service Specialist, March 2021– September 2022
My Parcel Delivery (UK based
company/logistics) - Chat/Email Support
-Order confirmation
-Booking/Re-booking of orders (sending parcels within the UK or
Internationally)
-Processing cancellation and refunds
-Amend orders/commercial invoices
-Contacting other couriers to check the status of orders (UPS,
Hermes, Collect Plus, Parcelforce, DPD, DHL, and Norsk)
P4D (Pallet/Parcel/Air and Sea Freight delivery) (UK based company/logistics) – Chat/Email Support
-Order confirmation
-Booking/Re-booking of orders (sending parcels within the UK or
Internationally)
-Processing cancellation and refunds
-Processing Claims
-Processing Track and Trace (lost or damage)
-Contacting carriers when a collection of the pallet/parcels failed,
getting POD, updated status
-Amend orders/commercial invoices
Lead Generation – Chat Support
-Give support on their website using their Knowledgebase and get
customers contact details if need to be escalated.
----------- (Homebased), Quezon City, NCR
Customer Service Specialist, Oct 2017–Feb 2021
Sennheiser Headphones and Microphones –Chat Support
-Provide General Information about products
-Assist customers with technical inquiries (If wireless headphones
not working properly)
Lead Generation – Chat Support
-40+ Clients, main objective is to give support on their website using
their Knowledge Base and get the customer's contact details if they're
interested in the products/services.
My Parcel Delivery (UK based company/logistics) – Chat/Email Support
-Order confirmation
-Booking/Re-booking of orders (sending parcels within the UK or
Internationally
-Processing cancellation and refunds
-Contacting couriers to check the status of orders (UPS, Hermes,
Collect Plus, Parcelforce, DPD, DHL, and Norsk)
Amazon Product Lister (Homebased), Quezon City, NCR
Lister, June 2017–Sept.2017
-Improve
listings to maximize sales and ratings
-Purchaser (BBB and Walmart)
IDIALU (Homebased), Quezon City, NCR
Customer Service Specialist, May 2016–Sept. 2016
-Inbound and Outbound
-Offer credit repair
IBM
Daksh/Concentrix, Quezon City, NCR
Customer Service Specialist, Jan. 2013–Dec. 2014
Orange Telecom
-Inbound
-Telesales and upgrades ofplan
-Billing dispute
-Assisting about product
information
-Described product highlights and benefits to help guide purchasing decisions.
Skype-Chat and Email Support
-Handles basic account problems
-Resolves accounts that are compromised
-Resolves accounts that can’t be accessed by the owner
-Resolves technical issues
-Guides customers about the application
SEARS Canada
Line of business – Order Processing
-Inbound and Outbound
-Take orders from customers about the products that they saw in the monthly catalog and website
-Telesales
-Process billing and refunds
-Process returns and damaged items
Line of business – CTAC (Customer Technical Assistance Center)
-Inbound, Outbound, and Email
-Receive calls from customers that have problems with appliances, lawnmowers, and HVAC equipment’s
-Pitch HVAC maintenance sales
-Contacting dispatch about the availability of technicians
-Basic troubleshooting of equipment’s
-Checking the correct parts in the owner’s manual and placing the order for the customers
-Billing, refunds, and return of parts
-Telesales of parts
-De-escalate supervisor calls
SOFTWARE
-Zendesk
-Freshdesk
-Zoho
-LiveChat
-SnapEngage
-Tidio
-Crisp
-Chatwoot
