Hello there! I'm Jorrelle, an enthusiastic and optimistic individual who thrives on tackling challenges head-on. I'm not just a dreamer; I'm a doer with a can-do attitude. Problems are like puzzles to me, and I enjoy putting the pieces together to find innovative solutions.
I have so many skills I want to share but to highlight a few:
Answer inbound and outbound calls, reply to chats and emails while exhibiting exceptional customer service etiquette
Maintain outstanding relationship with customers with about 95% quality score passing rate
Deescalating customer complaints and relay feedback to the client when necessary
Process improvement sessions directly with clients to align with KPI goals
Manage teammates and build a high-performing team
