I have 13 years of experience related to Inbound/Outbound Customer Service, Team Lead, Project Manager and back office with industries such as Call Center/BPO.
I have years of experience as an Acquisition Executive with a Real Estate Company, where I worked my way up to the position of Head of Acquisition. As well as a client care coordinator who wore a lot of hats from client facing, follow up, checking of contracts and documents, scheduling and a lot more.
I have a vast experience as a virtual assistant and manager with my previous experiences. I am well organized, resourceful and I take pride in my work, regardless of how tedious it may be to someone else. I understand that businesses have multiple layers that are focused on growth through the service they provide.
I have more than 2 years of expertise as a General Manager, admin, and virtual assistant managing vacation rental properties.
I also have prior work experience with a Marketing firm handling Amazon and Shopify Accounts. We routinely handle 30-50 tickets each hour including the order fulfillment process.I answer inquiries, follow up, issues and provide the best resolution.
Below are the tasks I do as a VA and not limited to:
Runs daily operations such as:
> Calendar & Meeting Management/Scheduling
> Scheduled activities/appointments for the day
> Scheduling and coordinating with vendors
> Contracts and documents validating and reviewing
> Monitor and answer phone calls, emails, and inquiries. Build Report and nurture leads.
> Attend to issues, escalations, and concerns
> Creating , Implementing, and monitoring process and SOP's
> Facilitate presentations in PowerPoint, Google Docs, and Google sheets
> Process administrative tasks and reports
> Update records and trackers regularly to ensure the accuracy of all information
> Office & Document Management
> Data Entry/File Management
> Manage and maintain CRM
> Manages Accounts Payable & Accounts Receivable (Adjustments, Refunds, and Claims)
> Set employees schedule and process payrolls and transactions
> Process administrative tasks and reports
> Recruit, train, develop and monitor the progress of the team
> Conduct quality audits of team output to ensure a high level of quality provided
> Coordinating with TC's, title companies, brokers, realtors, owners and buyers and vendors
> In charge of scheduling vendors for inspections, repairs, reports and invoices
I am proud to say that I am proficient in project management, task completion, customer handling, client satisfaction, and admin support.
I am highly organized, detail-oriented, efficient in fast-paced multitasking environments and able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I have experience in all aspects of making an office, project, and how to run the company smoothly and efficiently.
Also, a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.
With this, i believe i will be a great addition to the team as i possess a combination of skills and experience that i will be able to contribute to the success of the company. I have delivered results above and beyond from my clients. I’m confident that I can make an impact on your company
Looking forward to work with you and make an impact to your company!
Now let's get down to business!
Verified
