I am a highly skilled customer service representative with more than 9 years of experience. I have a strong background in this industry and I have worked under a BPO company based in the Philippines.
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am able to work independently in busy environments and also within a team setting. I had the opportunity to work with a multi-brand client throughout my BPO experience wherein I worked with different platforms Zendesk, Gorgias, Shopify, Recharge and Slack. I have also experience in chargeback through Shopify, Braintree, PayPal and Amex.
As a CSR with broad experience, I have been able to provide a satisfying service to the customers I've handled. I'm also able to organize my tasks based on the urgency and importance. And able to finish tasks in a timely manner.
