Highly motivated and detail-oriented professional with 3 years of experience as a Customer Service Representative Healthcare account, adept at providing exceptional support through inbound and outbound calls. Skilled in handling various customer concerns, including medication inquiries, eligibility verification, billing issues, and prior authorization requests. Strong communication, multitasking, and problem-solving abilities with a proven track record of delivering excellent customer service in fast-paced environments.
With a background in social work and a genuine passion for helping others, I bring a people-centered approach to every task. I am now seeking to transition into a Virtual Assistant role where I can apply my administrative, communication, and organizational skills to support clients remotely and contribute to their business success.
Skills
Communication Skills
Calendar and email management
Data entry and record keeping
Appointment scheduling
Report preparation
Excellent written and verbal communication
Strong interpersonal and listening skills
Customer Support
Phone, chat, and email support
Client onboarding and follow-ups
CRM and call management tools
Technical & Remote Tools
Proficient in Microsoft Office (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Calendar)
Familiar with CRM platforms and ticketing systems
Zoom
Soft Skills
Highly organized and detail-oriented
Self-motivated and proactive
Time management and multitasking
Adaptable to different work environments
Team player with strong work ethics
