I have been working with customer service for 16yrs. My first experience was with Convergys Philippines back in 2007 and I worked there for 6 years. I was handling Sprint Telecommunications where I experienced different roles from frontline customer service specialist with sales, research and adjustments, back office and mentoring.
My second job for 10years was with JPMorgan Chase & Company. I've worn many hats with my 10years of experience in Chase, from being in the frontline customer service to escalations handling administrative tasks like doing reports, scheduling tea-----------etings and even facilitating huddles and mentoring new trainees as their SME.
My stay with both Company's has been very pleasant until I came to realized that I can be more productive if will adapt into a Work-from-home setup where I can find more time to enjoy work-life balance.
