As a back office agent in an Australian Airlines account, I excel at delivering exceptional customer service through effective communication and collaboration with various departments. My role involves processing manual refund requests and managing a shared mailbox for a specific program. With a keen attention to detail, I ensure accuracy in points deduction for flight bookings, contributing to the timely issuance of tickets. I possess strong organizational and time management skills, allowing me to efficiently handle diverse tasks and prioritize responsibilities. Proactive in identifying process improvement opportunities, I am committed to ensuring compliance with industry regulations and company policies. Known for my adaptability and team-player mentality,I collaborate effectively with the team, and I am willing to assist other teams in managing their workloads if necessary.
