Overwhelmed founders lose 10+ hours a week on admin tasks they should not be doing. I get those hours back. I help founders and growing businesses take customer support, admin, and daily operations completely off their plates so they can focus on higher-level decisions and growth. With me, inboxes stay organized, follow-ups get done, and nothing quietly falls through the cracks.
As a former Team Leader and Subject Matter Expert, I specialize in turning complex workflows into smooth, reliable systems. With extensive experience in high-volume, fast-paced environments (including Google Play, Google Drive, Citibank, and SiriusXM), I have led teams, managed real-time technical escalations, and built standard operating procedures (SOPs) from scratch.
I am an expert in Google Workspace, CRM management, and cross-functional communication. I can step in and immediately help your business with:
- Executive Admin: Calendar, inbox, and travel management, ensuring you never miss a beat.
- Operations & Process Improvement: Creating, updating, and executing SOPs to streamline your daily tasks.
- Customer Success: Managing complex client escalations, overseeing team QA, and ensuring top-tier customer experiences.
- Tech & Customer Support: Troubleshooting SaaS tools (like Google Drive/Cloud), handling high-volume help desks, and ensuring accurate, compliant responses.
If you’re looking for a detail-oriented, proactive partner who is easy to work with long-term, I’d love to connect and discuss how I can support your business.
