- With remote support experience. (Webex, Zoom, Teams, Dameware, and RDP)
- With server operating systems and database support experience.
- With experience in managing tickets from call to resolution in ITSM ticketing tools.
- With experience in dealing with local end-users and customers/clients across the world like North America.
- With experience in software or application support including installing, configuring, and troubleshooting end-user problems and queries.
- With experience in fixing desktop level, including software installation and upgrade, setting up and installing hardware, and configuring systems and applications.
- With experience in working with basic and complex to advance tasks from tier 1, 2, and 3 levels.
- With strong documentation skills.
- With experience in desktop software and hardware imaging technologies.
- With experience in Active Directory and Group Policy.
- Knowledgeable in Web Servers (IIS) and DNS.
- Expert in SolarWinds Platform (Network Performance Monitor, Server and Application Monitor, Web Performance Monitor, Virtualization Manager, High Availability, Log Analyzer)
- With Experience in creating knowledgebase articles.
- With experience in Office IT Asset Management and coordinating with external vendors.
- Knowledgeable in Microsoft Teams, Office 365, Salesforce, JIRA, ServiceDesk, etc.
- Knowledgeable in Telephony.
