Detail-oriented and highly reliable IT Operations Analyst with experience supporting global clients in fast-paced, 24/7 environments. Skilled in incident management, data analysis, and technical support, with a strong background in coordinating with cross-functional teams to ensure service reliability and performance. Proven ability to streamline processes, maintain accurate documentation, and resolve issues efficiently to improve turnaround time and customer satisfaction.
With a solid foundation in software engineering and operations, I bring hands-on experience in tools such as SAP, ServiceNow, JIRA, and Power BI, along with strong communication and organizational skills. I am adaptable, proactive, and capable of working independently or collaboratively in remote setups, making me a valuable asset for businesses seeking dependable virtual support.
