My experience in working in the BPO Industry for 8 years has equipped me with the knowledge and skills to handle different kinds of concerns in a professional way. I always provide customer satisfaction by going above and beyond their expectations. I don't just do my job because I need to, but I am doing it because I love helping others. I want to make an impact on others' lives positively. Being able to help other people puts a genuine smile on my face.
I am committed to providing excellent service. I look forward to being a part of your team!
CUSTOMER SERVICE EXPERIENCE:
Inbound Customer Service for Online Flower Shop (U.S.)
- Order Status
- Complaint handling
- Outbound follow-up calls to Third Party retail store
Chat Support/Product Expert for Anti-Virus product (International)
- Handle inquiries
- Resolve technical issues
- Troubleshoot product issues
- Install/Re-install/Setup Anti-Virus product remotely
Healthcare Account (Seasonal, Minnesota)
- Handle inbound inquires regarding Health Insurance
- Assist callers to the enrollment process
Telecommunications Account (U.S.)
- Handle inbound inquiries regarding Phone, Internet, Mobility, and TV Cable services
- Check order status
- Billing Expert
- Process payments, refunds, credits, adjustments
- Order processing
- Basic Technical issues
- Sales
TECHNICAL SUPPORT REPRESENTATIVE EXPERIENCE:
Virus Removal Expert - Anti-Virus product (Level 2) - International
- Take transferred calls from Level 1 support (those cannot be fixed through basic troubleshooting)
- Advanced software/computer troubleshooting
- Fix virus/malware/adware/ via remote access
- Troubleshoot complicated software issues through remote access while continuously engaging with the customer
- Tune-up customers' computer
Verified
