I'm a Site Reliability Engineer experienced in data visualization, application health monitoring and manufacturing's system troubleshooting.
• Created PowerBI dashboard for enhanced monitoring of i-----------, changes and problem management.• Handled and managed escalated issues, inquiries and support tickets.
• Applied automated monthly patches of servers globally.• Experienced in leading the team for ticket management.
• Implemented and managed identity access management.
• Provision cloud infrastructure resources.
• Experienced in using scripting for automation.
• Experienced in IaaC (Terraform) in provisioning of AWS resources.
• Experienced in using AWS Services (EC2, ALB, IAM, S3, VPC, Route 53)
• Provided support and assisted clients in resolving AWS related issues.
