Customer Support Specialist | Executive Assistant | Lead Generation & Cold Calling
With over 15 years of experience in customer service, administration, lead generation, and e-commerce support, I help businesses improve customer satisfaction, generate qualified leads, and streamline daily operations.
My background includes customer support, executive assistance, Shopify order management, logistics coordination, lead generation, appointment setting, and cold calling. I have worked with both B2C and B2B businesses, handling customer inquiries, building sales pipelines, qualifying prospects, and supporting executives with day-to-day operations.
I am comfortable communicating with customers and prospects through email, phone, and chat. Whether resolving customer concerns, scheduling appointments, following up with leads, or managing administrative tasks, I focus on professionalism, attention to detail, and delivering results.
Core Skills:
• Customer Service & Email Support
• Lead Generation & Prospecting
• Cold Calling & Appointment Setting
• Shopify Order Management
• ShipStation & Logistics Coordination
• Executive Assistance
• Inbox & Calendar Management
• CRM Management (HubSpot, Salesforce, Odoo)
• Amazon Seller Central
• Meta Business Suite
• Microsoft 365 & Google Workspace
I am a dependable, self-motivated professional who thrives in remote environments and takes pride in helping businesses grow through excellent customer service, efficient operations, and consistent lead generation.
