Hi, I'm Lore Ann Orayan, a 28-year-old professional with eight years in the BPO industry. During my six and a half years with my previous employer, I excelled as a Customer Service Representative for 5 years and then transitioned seamlessly into a role as a Loan Decisioner for the remaining 1.5 years. I'm a top-performing CSR with a wealth of experience assisting customers via phone and email. In my previous role, I meticulously verified application information, addressing missing data or errors. I'm proficient at handling customer concerns and ensuring satisfactory resolutions. Later, I earned a promotion to underwriting, where I transitioned from handling calls to processing loan applications. In this role, I evaluate applicants' creditworthiness, carefully assessing information and documentation to determine loan feasibility. I thrive on ensuring a smooth and efficient process for eligible applicants while maintaining high standards for loan approvals. Known for my dedication, top performance, attention to detail, and a proven track record of building excellent customer relations, I'm eager to contribute my skills to your team.
