A highly motivated and customer-focused professional with over 2 years of experience in the VA industry, specializing in e-commerce support and digital assistance. Proven ability to handle high call volumes, manage multiple communication channels (inbound and outbound calls, email, and chat), and deliver excellent service that builds customer loyalty. Skilled in resolving customer issues related to orders, shipping, refunds, product concerns, account access, and technical troubleshooting.Experienced in working with top e-commerce platforms such as Amazon and From You Flowers, providing efficient solutions with empathy and professionalism. Also knowledgeable in supporting digital products and services, including Prime Video, Kindle, Alexa ,and Amazon Music, ensuring a smooth user experience.
Proficient in CRM systems and e-commerce tools Zendesk, Shopify, Gorgias, and Google Workspace), enabling accurate tracking, reporting, and resolution of customer inquiries. Strong attention to detail, ability to work under pressure, and a team player with a positive attitude toward learning and growth
