Detail-oriented and dependable IT Support Specialist with solid experience working in Managed Service Provider (MSP) environments. I specialize in providing remote support to multiple clients, troubleshooting technical issues, and making sure everything runs smoothly—from desktops to networks.
I’m passionate about solving problems quickly, keeping users satisfied, and helping businesses stay productive with minimal downtime. Whether it’s email issues, setting up devices, or managing tickets, I bring calm, clarity, and effective solutions.
My Skills & Tools:
Windows & macOS support, Office 365 setup and troubleshooting
Network basics (Wi-Fi, VPNs, printers, routers, DNS/DHCP)
Remote support tools (AnyDesk, TeamViewer, Zoho Assist)
Ticketing systems (Freshdesk, Zendesk, SapphireIMS)
User support, onboarding/offboarding, Active Directory
Strong communication, fast response time, team player
Looking for a long-term remote role where I can support your team, resolve issues efficiently, and provide excellent service to your clients
