Laurence Banal from Quezon City, Philippines, a confident and driven achiever with a proven track record in customer service and account management. At VXI Global Solutions, supporting AT&T, he consistently exceeded target metrics while managing high-volume calls, adeptly resolving service issues, billing inquiries, and providing technical support and sales assistance using Salesforce and in-house tools. Transitioning to Magic Inc, supporting Beauty & Wellness industry, he aced customer engagement on social media, managing feedback and resolving complaints with proficiency using BrandBastion, Shopify, and Gorgias. He is skilled in problem-solving and communication, and thrives in fast-paced environments, consistently delivering exceptional results.
