Overall Skills Set
Dedicated and results-oriented Zoho CRM & Campaign Specialist and Executive Assistant with extensive experience in customer relationship management, sales operations, email marketing, and executive support. Skilled in managing leads, contacts, sales and customer engagement. Proven ability to execute and optimize email campaigns, manage social media platforms, create digital content, maintain websites, and provide high-level administrative support. Adept at streamlining business processes, improving operational efficiency, and enhancing customer experiences through organized and strategic execution. Recognized for strong organizational skills, attention to detail, effective communication, adaptability, and the ability to manage multiple priorities in fast-paced environments while consistently delivering quality results.
My Skills Include, But Are Not Limited To, The Following:
Zoho CRM & Business Automation – Experienced in managing leads, contacts, deals, customer records, reporting, and CRM optimization.
<8efe80624d780eba0c6493ec45140364>Email Marketing & Campaign Management – Proficient in creating, scheduling, monitoring, and optimizing email campaigns using Zoho Campaigns. Promotional campaigns, lead nurturing, and campaign performance tracking.
Executive & Administrative Support – Providing comprehensive executive-level assistance, including calendar management, email correspondence, document preparation, meeting coordination, data management, and day-to-day operational support.
Customer Support & Relationship Management – Managing customer interactions through CRM platforms, live chat systems, helpdesk solutions, and various communication channels to improve customer satisfaction, engagement, and retention.
Social Media Management – Planning, scheduling, monitoring, and managing content across multiple social media platforms. Experienced in content coordination, audience engagement, and maintaining brand consistency.
Website Administration & Content Management – Managing and maintaining websites using WordPress and Magento, including content updates, product management, website administration, and basic HTML customization.
Content Creation & Digital Communication – Creating blog content, marketing materials, business communications, presentations, and visual assets using Canva and AI-powered productivity tools.
Project & Operations Coordination – Supporting project implementation, task management, team collaboration, process improvement, and overall business operations.
E-Commerce & Business Systems – Experienced in supporting online business operations, inventory management, customer databases, sales support activities, and business applications, including QuickBooks POS and Zoho business solutions.
Software & Technical Proficiency – Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Campaigns, Zoho Social, Zoho Books, Zoho Inventory, Zoho People, Zoho Recruit, Zoho Mail, Zoho Cliq, Zoho Meeting, WordPress, Magento, HTML, QuickBooks POS, Canva, Slack, ChatGPT, Gemini, Grok, Microsoft Office Suite, and Google Workspace.
