I am an experienced Desktop Support Lead with a decade of expertise at Teleperformance, a global leader in customer experience management. In my current role, I lead a team of desktop support engineers, providing technical guidance, and mentorship, and ensuring high levels of productivity and efficiency. I excel in all aspects of LAN-based networking, computer hardware, and software installation and maintenance, and voice systems support. I possess a diverse skill set, including system configuration, customer interaction, troubleshooting, project management, and a strong commitment to providing exceptional IT support. My adaptability, technical proficiency, and leadership skills make me an asset in delivering effective and innovative solutions in Information Technology.
