Customer Service & Sales Support Specialist • Escalations • Tech Help • Travel Bookings (Hotels, Flights, Car Rentals, Packages) • Billing & Payments • Cold Calling & Lead Follow-Up • Appointment Setting • Account Management
I’ve been in the customer support industry since 2011, with roles in technical helpdesk, escalations, billing, travel booking, and both inbound and outbound sales.
Before transitioning to remote work, I spent over six years in a customer service and sales position, assisting customers via inbound phone support. My responsibilities included handling billing inquiries, resolving service issues, collecting past-due payments, assisting with payment arrangements, processing transactions, and providing support for general account and billing concerns. I also handled upselling when appropriate to enhance the customer experience.
In my most recent work-from-home role, I focused on appointment setting, outbound calling, and cold outreach—handling a high volume of calls daily while tracking my own performance and making real-time adjustments based on feedback.
I’m reliable, communicative, and quick to learn new tools or processes.
I’m now looking for a long-term, full-time remote opportunity where I can continue providing great service while helping the team hit its sales and support goals.
Core Skills:
• Customer Service Support (Inbound & Escalations) – Voice, Chat, Email, SMS, Social Messaging (e.g., Facebook Messenger, WhatsApp)
• Outbound Sales – Cold Calling, Appointment Setting, Lead Follow-Up• Travel Bookings & Reservations – Hotels, Flights, Car Rentals, Vacation Packages (Amadeus & Sabre GDS)
• Inbound Sales & Upselling – Cross-Selling, Promotional Offers
• Billing & Payments – Payment Processing, Billing Research, Collections, Payment Arrangements, Risk Assessment
• Account Management – Customer Retention, Escalation Handling, Issue Resolution
• Technical Support & Troubleshooting – ISP Support, Device Setup, Webmail Support, Remote Desktop Assistance, Equipment Installation
• Logistics Support – Product Shipment Tracking & Fulfillment Assistance
• Data Entry & Admin Tasks – Microsoft 365, Google Workspace, ACT CRM
• Remote Work Ready – Self-Managed, KPI-Driven, Comfortable with High Call Volumes
• Team Support Experience – Coaching, QA Feedback, Subject Matter Expertise
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