I help eCommerce businesses improve operations, streamline workflows, and keep day-to-day processes running efficiently.
With 4+ years of experience supporting UK and US-based companies and approximately 5,000 completed Upwork hours, I’ve worked closely with business owners and teams to manage operations across customer support, logistics, supplier coordination, automation, and Shopify administration.
My role has never been limited to handling tickets or completing isolated tasks. I support the operational side of the business by identifying bottlenecks, improving workflows, reducing recurring issues, and helping teams stay organised as the business scales.
I’m comfortable working in fast-paced environments where operations, customer experience, and internal coordination all need to stay aligned.
Areas I Support:
eCommerce Operations
• Shopify order management and fulfilment coordination
• Refunds, RMAs, and inventory monitoring
• Supplier and vendor coordination
• Dropshipping and logistics support
• Process improvement and workflow organisation
Customer Support Operations
• Managing and improving support workflows
• Zendesk, Gorgias, and LiveChat administration
• Reducing support backlogs and improving response efficiency
• Escalation handling and customer issue resolution
• Creating organised systems for smoother CX operations
Automation & Systems
• GoHighLevel (GHL) workflows and pipeline setup
• Email and SMS automation
• CRM organisation and lead management
• Process documentation and SOP creation
• Team coordination using Trello and Slack
Marketing & Creative Support
• Facebook Ads creative coordination
• Landing page updates and optimisation support
• AI-assisted workflows using ChatGPT, Claude, and Grok
Strengths
• Operations-focused mindset
• Strong ownership and accountability
• Process-oriented and highly organised
• Able to manage multiple moving parts efficiently
• Comfortable working independently with minimal supervision
• Strong communication with customers, suppliers, and remote teams
• Proactive in solving operational issues before they escalate
Tools & Platforms
Shopify
GoHighLevel (GHL)
Zendesk
Gorgias
LiveChat
Trello
Slack
Meta Ads Manager
ChatGPT / Claude / Grok
My focus is helping businesses build smoother operations, improve coordination, and create systems that reduce daily friction for both customers and internal teams.
If you’re looking for someone who can support operations, improve processes, and help keep the business running efficiently behind the scenes, I’d be glad to help.
Verified
