I have possessed the following:
- Over 12 years of progressive experience in sales, escalations, virtual assistance, risk management, dispute management, customer relations, collections, training, and business development in the highly competitive segments of the BPO platform
- A results-oriented mindset with a focus on optimizing team performance and delivering tangible outcomes
- An ability to think strategically, aligning team objectives with broader organizational goals resulting in the development and execution of comprehensive plans that drive business success.
- organizational skills that is effective in prioritizing work with the ability to manage multiple initiatives/projects
- Competitive capabilities to facilitate and streamline office operations
- Proven competencies as a people manager to empower tea-----------mbers by providing autonomy, recognizing individual strengths and weaknesses, and encouraging to own one's professional development
- Thrives in dynamic and fast-paced environments, adept at navigating change, and leading teams through periods of transition by owning an adaptable mindset that allows quick adjustments to evolving circumstances
