Hi! I'm Daphne, a Social Media Manager with 4+ years of experience in social media management, content creation, customer service, e-commerce, and business operations.
I help businesses build their online presence by creating engaging content, managing social media platforms, planning content calendars, writing captions, engaging with audiences, and supporting day-to-day digital marketing tasks.
I've managed social media for small businesses, brands, cafés, events, and online businesses. I’m comfortable handling both the creative and organizational side of social media — from brainstorming content ideas and creating Canva graphics to scheduling posts, writing captions, responding to comments and messages, and monitoring engagement.
Here's what I can help you with:
• Social Media Management
•Social media strategy and planning
•Content calendar creation
•Content scheduling
•Instagram & Facebook management
•Community management
•Comment and DM management
•Audience engagement
•Social media research
•Trend research
•Basic social media analytics
•Page/profile optimization
Content Creation
•Canva graphic design
•Social media posts & carousels
•Instagram Stories
•Reels content ideas
•Caption writing
•Copywriting
•Content brainstorming
•UGC/content concepts
•Brand-focused content
Social Media Marketing
•Content strategy
•Brand positioning
•Campaign planning
•Promotional campaigns
•Engagement strategies
•Hashtag & keyword research
•Competitor research
•Trend-based content
•Community-building
E-Commerce & Business Support
•Product listings
•Inventory management
•Order processing
•Customer support
•Sales tracking
•Product/content research
•Administrative support
Tools I use:
Canva, Meta Business Suite, Facebook, Instagram, Google Workspace (Docs, Sheets, Drive, Gmail, Calendar), Microsoft Office, Trello, ChatGPT, CapCut, Grammarly, Zoom, and Google Meet.
I'm a creative, detail-oriented, and organized person who enjoys turning ideas into content that connects with people. I also have hands-on experience running and promoting small businesses, which helps me understand that social media isn't just about posting — it's about building a brand, engaging customers, and supporting business goals.
I'm a fast learner and comfortable adapting to different brand voices, industries, and workflows. If there's a new tool or platform your business uses, I'm always willing to learn and adapt quickly.
