With 10+ years of hands-on experience in customer service, collections, and quality assurance, I help businesses streamline operations and elevate customer satisfaction through expert CRM management and data-driven solutions.
Core Strengths:???? CRM Mastery: Advanced user of Salesforce, Zoho CRM, ServiceTitan, HighLevel, Reamaze, and HubSpot – from managing pipelines to automating workflows.???? Customer Retention: Reduced account churn by 30%+ in collections roles using Dialpad and ServiceTitan to track and resolve disputes.???? Quality Optimization: As a QA Supervisor at Personiv, implemented CRM-based monitoring systems that improved team accuracy by 25%.???? Omnichannel Support: Managed 200+ weekly interactions via email, chat (Zendesk/Reamaze), and phone (Dialpad) with 95% satisfaction rates.
Technical Toolkit:• CRM Platforms: Salesforce | Zoho | ServiceTitan | HighLevel | Reamaze | HubSpot• Productivity: Google Workspace | Microsoft 365 | Slack | Trello• Communication: Dialpad | Zoom | Google Meet
Ideal For Companies Needing:? A CRM-savvy professional to optimize customer workflows? A bilingual communicator (English & Filipino) for global teams? A process improver who cuts inefficiencies and boosts satisfaction
Passionate about turning customer pain points into seamless experiences. Let’s connect!
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