E-commerce & Booking Support Specialist | Shopify, OTAs & Customer Experience | Helping Brands Retain Customers

Hi! I’m Rociell — Your Reliable E-Commerce & Customer Support Assistant

I am a detail-oriented and dependable virtual assistant with over three years of experience supporting e-commerce stores and online booking platforms. I have hands-on experience managing customer inquiries via email and messaging, processing orders, refunds, and returns, and maintaining accurate product listings across multiple platforms including Shopify, Airbnb, Agoda, -----------, and -----------.

I am skilled in:

Customer service & online support (email, chat, social media)

Product listing, data entry, and updating information

Writing clear product descriptions and handling basic SEO

Managing orders, inventory, and booking availability

Using tools like Shopify, Zendesk, SleekFlow, Google Workspace, and Microsoft Office

I follow SOPs and templates precisely, work independently with minimal supervision, and adapt quickly to new systems. I am committed to delivering professional, consistent, and solution-oriented support, and I am eager to grow with your business long-term.