? Solid seven-year experience in the call center industry with outstanding skills in Customer Service, Technical Support and Sales
? Strong focus and experience in Technical Support, Billing, Customer Care and Sales
? Excellent communication and interpersonal skills, ability to work well with others, in both supervisory and
support staff roles
? Team player, able to adapt to changing programs and client requirements and work under pressure in a fast-
paced environment
? Expertise in resolving customer issues and complaints
? High level of written and oral communication skills
? Demonstrated ability to meet deadlines, and set priorities
? Facilitation
? Call Monitoring and analysis.
? Data Analysis.
