I am a detail-oriented and reliable Customer Support Specialist and General Virtual Assistant with over eight years of experience providing exceptional support to clients across various industries. I specialize in email, chat, phone, and CRM support, delivering prompt, accurate, and friendly customer service while ensuring every interaction creates a positive customer experience.
In addition to customer support, I have extensive experience in admin support, data entry, and email management. Throughout my career, I have assisted customers with order tracking, returns, exchanges, refunds, and account-related concerns while also handling administrative tasks, calendar management, cold calling, appointment setting, lead generation, and maintaining accurate CRM records.
I am proficient in a wide range of tools and platforms, including Gorgias, Shopify, Klaviyo, Zoho, HubSpot, Zendesk, and Ameyo, among others. My strong communication, organizational, analytical, and technical skills allow me to adapt quickly to new systems, manage multiple priorities efficiently, and maintain accuracy in fast-paced environments.
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