I have 9 years of Experience handling Customer Service, Retention, Order Taking, Fraud Investigation
?Customer Service
?Customer Relation
?Telecommunication
?Inbound / Outbound Sales
?Online Research
?Problem-solver
?Communication
?Flexible
I have handeld Credit One Bank Customer Service, Retention and Fraud Investigation, Papa Johns Customer Service, Mattel: American Girl Customer Support and Sysco Food Corporation
All of my clients were base in United States
TOOLS THAT I HANDLED
????CRM - Salesforce 360
????CRM - ZOHO
????CRM - Oracle
????CRM - VMWare
??DIALER - Avaya
??TALKDESK
EQUIPTMENT
????? Desktop, 8GB RAM, Intel corei5, Windows 10
????HP Elitebook, 16GB RAM, Intel corei5, Windows 11 Pro
????Red Fiber running 100mbps
?BACK UP - Globe Wireless prepaid
????BACK UP - extra laptop battery
???? BACK UP - Generator
WHY HIRE ME?
?Customer Service Excellence: I have extensive experience in providing exceptional customer service. I understand the importance of building strong relationships with customers, addressing their needs, and ensuring their satisfaction. I am skilled at handling inquiries, resolving complaints, and providing accurate information to enhance the customer experience.
?Sales Expertise: I possess strong sales skills and have a proven track record of meeting and exceeding sales targets. I am adept at identifying customer needs, presenting product or service offerings, and closing deals. My persuasive communication skills and ability to build rapport with customers make me an effective salesperson.
?Technical Support Proficiency: With my technical background, I am well-equipped to provide technical support to customers. I have a deep understanding of various software, hardware, and troubleshooting techniques. I can effectively troubleshoot issues, provide step-by-step guidance, and ensure that customers have a seamless experience with your products or services.
?Retention Strategies: I understand the importance of customer retention and have experience implementing effective strategies to retain customers. I am skilled at building strong relationships, addressing customer concerns, and providing personalized solutions to ensure long-term loyalty.
?Adaptability and Flexibility: I am adaptable and can easily switch between different roles and responsibilities. Whether it's providing customer service, making sales calls, offering technical support, or generating leads, I can seamlessly transition between these tasks to meet your business needs.
?Strong Communication Skills: Clear and effective communication is crucial in these roles, and I excel in this area. I can communicate complex information in a simple and understandable manner, both verbally and in writing. This ensures that customers receive accurate and helpful information, leading to their satisfaction and loyalty.
By hiring me, you can benefit from my diverse skill set, which encompasses customer service, sales, technical support, retention, and lead generation. I am confident that my expertise and dedication will contribute to the success of your business. Let's discuss how I can support your team and help achieve your goals.
