*A professional with more than 6 years experience in fraud, compliance, risk and KYC reviews. *With 8+ years experience in customer service. *And an expert in account management. Need someone who can contribute to your success? I got you! Here's what I can offer to help you skyrocket your success: - Fraud Review: Checking and flagging any suspicious or fraudulent transactions on the account by doing backlinkings, checking chargebacks and doing in depth checking on the business website - Risk Review: Validating if the products/services being offered does not go against the business policy. - Compliance review: Ensuring that all doucmentations are legally compliant to the law. - KYC review: Checking if the documents submitted are acceptable, not altered or fraudulent, or of there is any discrepancies. - Customer Support: Responding to customer inquiries promptly and professionally via various channels, including email, chat, and phone. - Account Management: Building and maintaining strong, long-term client relationships, serving as the primary point of contact for customer inquiries and support. Understand client needs and provide tailored solutions to meet their goals, while ensuring customer satisfaction. - Onboarding: Guiding new clients through initial setup and implementation process ensuring a smooth transition into our products and services. - Daily Control on Customer Risks: Maintaining oversight of account statuses, addressing potential issues proactively through daily dashboard checking and monitoring. - Cross-functional Collaboration: Collaborating with sales, training, marketing, and product teams to ensure a cohesive customer experience throughout the customer lifecycle to streamline communication and information sharing. I'm looking forward to the possibility of fueling your growth. Shall we discuss this further? Cheers, Regelyn
