I have extensive experience in the real estate industry, where I’ve handled multiple roles supporting day-to-day operations. My expertise includes property management, listing coordination, transaction coordination support, marketing, and database management. I am highly adaptable and capable of wearing different hats to ensure smooth and efficient workflow.
In addition, I bring nearly five years of experience in the eCommerce industry as a Virtual Assistant. My responsibilities have included product listing and research, inventory management, marketing, and listing coordination. I have conducted in-depth product research on eBay, managed databases, gathered client feedback on sales strategies and follow-up methods, and prepared weekly performance reports for management.
I also have four years of solid experience in customer service, working with major U.S. telecommunications companies such as AT&T, Comcast, DirectTV and Sprint. My tasks included handling inbound calls and emails, resolving billing and service issues, managing customer accounts, and ensuring accurate data entry. I am proficient in using dialers, CRM systems, and Google Workspace tools. I consistently delivered high-quality service, generated repeat business, and maintained detailed documentation to support team continuity.
I am comfortable working in high-volume environments and remain positive and productive under pressure. I am detail-oriented, reliable, and always willing to go the extra mile, including working extended hours when needed to meet targets and deliver results. I communicate effectively in English and collaborate well within a team. I am motivated, dedicated, and committed to delivering excellent work with integrity.
