Detail-oriented and technically skilled IT Support with hands-on experience in laptop diagnostics, system reformatting, hardware replacement, and endpoint security auditing. Adept at standardizing IT documentation in compliance with ISO guidelines and organizational policies. Proven ability to troubleshoot software and hardware issues, perform OS updates, and support enterprise tools like Microsoft Teams. A proactive learner with a strong foundation in technical support and a commitment to efficient, secure, and user-focused IT solutions.
