OBJECTIVE
Secure a responsible career opportunity to fully utilize my training
and skills, while making a significant contribution to the success of
the company. Seeking an entry-level position to begin my career in a
high-level professional environment.
SKILLS
•COMMUNICATION SKILLS
•PROBLEM-0SOLVING SKILLS
•STRATEGIC PLANNING
•SALES ANALYSIS
•BUSINESS PROCESSING SKILLS
•ACTIVE LISTENING &
LEARNING
•CRITICAL THINKING
•COMPUTER LITERATE
•VERBAL & WRITTEN SKILLS
•TASK MANAGEMENT
•STRESS MANAGEMENT
•LEADERSHIP
•ORGANIZATIONAL SKILLS
•ACCOUNTING RELATED
•KNOWLEDGEABLE ABOUT
GOVERNMENT MANDATORIES
EXPERIENCE
• OWNER
SAMGYEOPTA 199 (-----------) - One of the Owner of the restaurant - Knowledgeable when it comes dealing with the customer - Knowledgeable on how to manage a business - Knowledgeable about Customer Service - Concern about menu planning - Food Safety - Inventory Control - Restaurant Operations - Managing on how to maintain the Food Quality - Building a Maintenance of the restaurant - Managing Customer Complaints - Cost Control - Human Resources - One of the major problem that we encountered was the pandemic era. We didn’t survive the business since
it was pandemic and the entire country was shut down for how many months.
• CUSTOMER CARE SUPPORT & TECHNICAL SUPPORT
PILIPINAS TELESERV INC. (September 2020 - July 2021) - I work there for almost a year as Customer Service in Government Account and Technical Support in Telco
Account - Inbound Call Support for 3 months - Email Support for 3 months - Chat Support for 4 months - Being able to use the electronic tools to help the customer - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Providing feedback on the efficiency of the customer service process.
• SECRETARY
GREAT BUFFALO MANUFACTURINNG CORPORATION (August 2021 – November 2021)
- I work there for 4 months as Secretary of the Company - Knows how to write minutes of the meeting - Calculating the basic formula for the formulation of the leather. - Knows how to deal with different clients - Helping the staff in-charge in inventory of chemicals every end of the month - Answering calls, taking messages and handling correspondence - Maintaining diaries and arranging appointments - Typing, preparing and collating reports. - Managing databases - Prioritising workloads - Keeping files of past minutes and reports.
• TECHNICAL SUPPORT
ALORICA PHILIPPINES INC. (November 2021 – May 2022)
- I work there for 6 months as Technical Support in an International Telco Account - Inbound Call Support for 6 months - Expand my English vocabulary skills
- Know how to communicate very well to the customer
- One of the very challenging is to deal with the irate customer but I can handle it with care and patience
- Second BPO Job experience - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Keeping records of customer interactions, transactions comments, and complaints.
• ACCOUNTING ASSOCIATE
MMS EXECUTIVES CORPORATE SERVICES INC. (June 2022 – Current) - I work there for 1 year and still counting - MMS is Accounting Firm Company - I am an Accounting Associate, HR Admin & Business Processing Officer - Managing client’s accounts - Preparing accounts payable and receivable invoices - Preparing financial statements and reports - Performing the basic accounting functions - Assisting with the preparation of tax returns - Offering bookkeeping services to clients - Analyzing the client’s financial records - Correcting any inaccuracies and errors - Performing reconciliations of all the reports - Handling the cash on a daily basis - Supervising and tracking incomes and expenses - Validating bank accounts - Maintaining ledger accounts - Answering client’s queries, if any - Performing data entry and word processing - Working in collaboration with accountants and auditors - Maintaining a healthy relationship with clients - Performing clerical duties as and when required - Filling of Taxes (1601C,0619E,0619F,1601EQ,2550Q,2551Q,1701Q,1702Q,1701A,1702A etc) - Assisting in payroll and compliance audits suggesting improvements in the budget - Adhering to all accounting rules and regulations
• HR ADMIN - Organizing and maintaining personnel records - Assessing & Interviewing the Applicants - Updating internal HR databases - Preparing HR Documents like employment contracts and new hire guides - Create regular reports and presentations - Answer employees/clients queries about HR-related issues - Knowledgeable anything about Pag-IBIG Government Mandatory - Knowledgeable anything about SSS Government Mandatory - Knowledgeable anything about Philhealth Government Mandatory - Know how to use Employer Log-In for SSS - Know how to use EPRS for Philhealth - Know how to use Virtual Pag-IBIG Employer Log-in for Pag-IBIG - Know how to use EGOV - I can use EFPS for online filing of Taxes - Computer literacy (MS Office applications, in particular) - Strong phone, email and in-person communication Skills - Setting up interviews and corresponding with prospective employees in a timely manner - Prepare/update reports, forms, letters, graphs, meeting minutes as required - Support the Reward and Recognition COE - Preparing billing for the clients of the company
• BUSINESS PROCESSING OFFICER - Coordinating with the clients about their request - Communicating different government agencies for the documentations and requesting requirements for
the business process such as Opening of a business and registration of business with BIR, City Hall, DTI,
SEC, HDMF, SSS and, PHIC etc. - Scheduling of the business processing - Preparing the documents for business registration - Handling the Liaison of the company - Optimizing business processes, developing long-term strategies and advising businesses on how best to
improve their operations
- Analyze and map existing processes - Develop and implement new processes. - Monitor and analyze process performance metrics - Collaborate with cross-functional teams - Communicate process changes and updates - Driving process standardization and compliance - Lead process improvement initiatives - Manage and coordinate process improvement projects
